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Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...Published on Aug 8, 2024Updated on Jan 2, 2026FAQ40Why did my identity verification fail?
Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.Published on Sep 5, 2023Updated on Feb 23, 2026FAQ11,506Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 2026FAQ12What's USDT0 and how do I use it?
USDT0 will be at the center of X Layer’s stablecoin future, so start migrating today.Published on Sep 12, 2025Updated on Jan 20, 2026FAQ22Trade via P2P to get PEPE — over 2 billion PEPE up for grabs!
We're excited to announce an upcoming P2P activity with over 2 billion PEPE to be won!Published on Jun 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I get started with OKX Trade?
Note that Uniswap's x*y= k is just one of the mathematical formulas used by AMMs today. The equation varies with the use case. As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making.Published on Jul 26, 2022Updated on Feb 5, 2026FAQ75How do I set up a recurring buy plan?
Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification.Published on Jan 23, 2025Updated on Dec 31, 2025FAQ50Does OKX Marketplace charge fees?
Our commitment to zero-listing fees is just one example of how we aim to empower creators, collectors, and traders in the NFT space. It's time to embrace the future of digital ownership with OKX Marketplace, where you can unleash your creativity without the burden of fees. Join us today and be part of a revolution that values your art, your collections, and your journey in the NFT universe.Published on Oct 14, 2023Updated on Sep 12, 2025FAQ22Exclusive for Dutch Users - Join Us and the McLaren Racing Team for a Full VIP Trackside Experience in Italy
The winner, along with their guest, will receive McLaren Racing trackside experience tickets, granting them: Access to the event and full McLaren Racing trackside experience each day; A top-tier hospitality experience complete with hotel stay, fine dining, a pit view overlooking the McLaren Racing garage, pit lane walks and appearances with the McLaren Racing team; and Two free flight tickets.Published on Apr 27, 2024Updated on Nov 17, 2025AnnouncementsOKX P2P block trade: Enjoy seamless and secure high-volume crypto transactions
Sign up today and review the Disclaimer for P2P trading services before you begin.Published on May 17, 2024Updated on Nov 17, 2025AnnouncementsOKX to change funding fee collection mechanism for some contracts
OKX team December 5, 2023Published on Dec 5, 2023Updated on Nov 17, 2025AnnouncementsA New Domain for Decentralized Services on Web
OKX Wallet is a user-friendly gateway to the onchain world, connecting to over 130 blockchains, 10,000 dApps and 170+ DeFi protocols.Published on Mar 19, 2025Updated on Sep 12, 2025AnnouncementsOKX to list Ice (ICE) for spot trading
OKX team January 15, 2024Published on Jan 15, 2024Updated on Nov 17, 2025AnnouncementsFutures Trading Liquidation Mode Settings and Fees Update
Starting from today - 1) If you have no open orders, you can switch from the old (full) liquidation mode to the new (partial) liquidation mode - even if you have open positions. 2) The maximum position limit for old (full) liquidation mode is decreased. Starting from June 17 - 3) The transaction fees for the old (full) liquidation mode are increased. Why are we doing so?Published on Jun 6, 2019Updated on Nov 17, 2025AnnouncementsWhat's Leaderboard?
Every trader has the option to share their profile.You can generate a shareable card with your performance metrics and referral link by selecting Share. It’s a powerful way to build your reputation, gain followers, or showcase your results.5. Can I opt out of the Leaderboard? Yes, you can remove yourself from the Leaderboard whenever you like.To hide your trading stats from public view, head over to Profile > Settings > Personal Trades > Hidden.6. How do I get listed on the OKX Leaderboard?Published on Apr 25, 2025Updated on Jan 2, 2026FAQ6