All
FAQ
Announcements
Product documents
X Drops Club United States
By accessing the event page and participating in this event, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions. 4. Participation in this event is limited to main account holders only. Sub-accounts are not eligible for participation. 5. You must pass or have previously passed OKX’s advanced identity verification. 6. Only eligible OKX customers who are not OKX employees will be able to participate in this rewards program.Published on Dec 5, 2025Updated on Feb 9, 2026United Kingdom (UK) financial promotions FAQ
What are the changes for United Kingdom (UK) resident users? The Financial Conduct Authority (FCA) implemented new rules on June 8, 2023, classifying crypto assets as 'Restricted Mass Market Investments'. These rules introduce specific restrictions on marketing cryptoassets to UK consumers. The restrictions include clear risk warnings, a ban on incentives to invest, positive frictions, user categorisation requirements, and appropriateness assessments.Published on Dec 28, 2023Updated on Feb 9, 202669How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on Aug 16, 2023Updated on Mar 16, 202612,738Why can't I join or claim rewards from a campaign?
Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards? Task not completed Some campaigns include specific task or progress requirements. Rewards can only be claimed after all required tasks are completed within the campaign period.Published on Jun 10, 2025Updated on Mar 18, 202614,115How do I trade with OKX on TradingView?
You have the option to configure the order quantity for Futures trading unit in the unit of Crypto, Contracts or USDⓈ for the USDⓈ-margined and Crypto-margined Ensure the preferred amount is correct Note: We currently don’t support the USDⓈ trading unit for USDⓈ-margined futures contracts on TradingView in single-currency margin mode to improve the overall user experience, . Instead, choose contracts or crypto as your trading unit.Published on Jul 29, 2025Updated on Jan 20, 202662How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on Jan 19, 2025Updated on Feb 9, 20262How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on Aug 16, 2023Updated on Jan 29, 20264,241How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Profile and Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on Jan 15, 2026Updated on Mar 13, 202611Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
/ sub-account within the Risk Unit.Published on Mar 12, 2025Updated on Dec 9, 202529Copy trading FAQ
After they reach this number, copy traders can't copy any more positions that the lead trader opens.16. What factors could cause a lead trade to fail in copy trading?Published on Sep 15, 2023Updated on Mar 4, 2026686How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Go to Profile and select Verification to complete your verification to meet Know Your Customer (KYC) requirements.What are the supported POA? Bank statement. Credit card statement. IBAN letter. Utility bills such as landline/internet bills, or electricity and water bills. Lease agreement or tenancy contract (for example, EJARI). Title deed. When submitting your Proof of Address (POA), please...Published on May 7, 2024Updated on Nov 17, 20251,104What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days. This restriction applies...Published on Mar 17, 2023Updated on Mar 13, 20262,469What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131How do I use Merchant Coupon Code?
Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon.Published on May 19, 2025Updated on Mar 16, 202619How do I migrate my email address or phone number to another account? (web)
Account migration can't be completed if the account being closed is linked to both a phone number and email address.Published on Aug 22, 2023Updated on Mar 4, 2026384