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What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on 11 Mar 2024Updated on 4 Mar 2026719How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026846What's a dusting attack?
The digital currency industry has revolutionized finance, but it also faces security risks such as hacks, scams, and fraud. While blockchain networks enhance security through decentralization, they're not entirely immune to evolving threats from bad actors. One lesser-known attack is the dusting attack, which can compromise user privacy without immediate detection.Published on 4 Oct 2024Updated on 3 Mar 202613What's OKX Affiliate Program?
Affiliates, co-inviters, or sub-affiliates that have not completed identity verification (Individual/Institutional) cannot receive commissions. Affiliates, co-inviters, or sub-affiliates that have not completed identity verification cannot receive commissions. The affiliate's commission rate is 0, the affiliate’s commission has been suspended, or the affiliate's account is frozen. The co-inviter link fails the assessment, resulting in a commission rate of 0.Published on 27 Sept 2023Updated on 16 Mar 20263,167OKX Australia: what can I use in Australia?
If you're an Australian resident, you were previously provided services by Aux Cayes FinTech Co. Ltd. (a Seychelles registered company) (Aux Cayes) prior to 20 March 2024. As part of our global commitment to compliance with local regulatory standards and to providing local currency support, your OKX experience is now provided by entities registered onshore in Australia.Published on 21 Feb 2024Updated on 17 Nov 202553How do I protect my account from Trojan horse takeovers?
Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.Published on 30 May 2025Updated on 5 Feb 202610What onboarding information is required for a privately owned company?
These entities are involved in many kinds of industries, such as manufacturing, pharmaceuticals, real estate, and construction. To verify as a privately owned operating company, please follow the steps below and submit the required documents and information. Who are the key people for a privately owned company?Published on 13 Oct 2023Updated on 12 Feb 2026274How do I request an increase in AUD deposit and withdrawal limits?
For example, your industry or occupation, source of funds, expected deposit amount and the reason that you're requesting an increase in your cash limits.How long does it take to process my limit increase request? Our team will review your submitted documentation and respond within 1 business day. We strive to process requests as quickly as possible to ensure a smooth user experience.Will I always receive the limit increase I request?Published on 15 Dec 2023Updated on 17 Nov 20259What onboarding information is required for the non-profit organization (NPO)?
Provide identifying information Provide identifying information for the NPO, such as your institution’s legal full name, registration address, principal place of business, institution type, an industry, amongst other pertinent and verifiable data. Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the NPO, as well as the identity of each key person involved.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a family office?
Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registration address, principal place of business, institution type, and industryPublished on 13 Oct 2023Updated on 12 Feb 202666What onboarding information is required for a Publicly Traded Company?
Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on 13 Oct 2023Updated on 27 Sept 2025120What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 18 Mar 202661Travel Rule FAQ
This review process depends on a large variety of factors, based on protecting our users against industry bad actors. OKX understands these processes can be frustrating, but it is necessary to protect our user's assets.Published on 20 July 2023Updated on 5 Feb 2026798How do I secure my exchange account?
Not only have we established sophisticated security systems for our internal wallets, but we also provide industry-leading security features and tools for our users. We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from?Published on 12 June 2024Updated on 12 Feb 20261,293