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How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no...Published on 11 Feb 2026Updated on 4 Mar 20264OKX Australia: what can I use in Australia?
How can I access derivatives and margin related products? Once your account has been verified, you'll have to demonstrate that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth). What are the supported products I can access as an OKX Australia customer?Published on 21 Feb 2024Updated on 17 Nov 202553How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on 21 Aug 2023Updated on 3 Mar 202612,001How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 13 Mar 202611How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on 29 Sept 2023Updated on 10 Sept 2025543How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on 28 Sept 2023Updated on 12 Feb 2026193What can I do if I trigger risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on 13 Sept 2023Updated on 26 Jan 20261,759How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on 17 Aug 2023Updated on 3 Mar 20263,670Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634What can I do if my device is running in an unsafe environment?
Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing.Published on 19 Jan 2023Updated on 12 Feb 2026297Where can I find the minimum deposit amount required for non-BTC?
You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on 16 Oct 2024Updated on 24 Oct 202551How does futures spread trading work on OKX Liquid Marketplace?
The executed price of the second leg can differ from the desired price, particularly in times of high volatility. Customization: futures spread trading is often only available on a limited number of instruments. Price impact: the depth of the orderbook may not be sufficient to absorb a large trade at the desired price, which can cause price slippage (when the executed price differs from the expected price).What does the OKX Liquid Marketplace offer for me?Published on 13 Mar 2024Updated on 10 Sept 20256Trading bot FAQ
There are several key benefits to using the TWAP strategy, including: Reducing market impact: TWAP helps to reduce the market impact of large trades by spreading the order out over a specified time period. This helps to reduce the volatility that can occur when a large trade is executed in a short amount of time, and helps to ensure that the average price of the instrument is more accurately reflected.Published on 12 Feb 2025Updated on 11 Dec 2025How do I track my assets when trading in Spot and Futures mode?
The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience. Select the filter button Turn on the option to hide assets with balances of 0 - 1 USD Check on the filters that you'd like to set on your tradingFAQWhy does the number of Positions option become very large?Published on 23 Oct 2024Updated on 12 Feb 202618What are the public and private markets in P2P trading?
Quick settlement: Due to the large number of users who can see your ad, your transaction is more likely to be completed faster and more efficiently. Competition: Visibility in public markets allows you to have a clear idea of how the market is performing and allows you to adjust your prices or conditions accordingly to be competitive. 2.Published on 11 Aug 2023Updated on 14 Feb 2026288