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Why can't I join or claim rewards from a campaign?
Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards? Task not completed Some campaigns include specific task or progress requirements. Rewards can only be claimed after all required tasks are completed within the campaign period.Published on 10 June 2025Updated on 18 Mar 202614,113How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on 16 Aug 2023Updated on 16 Mar 202612,736How do I trade with OKX on TradingView?
You have the option to configure the order quantity for Futures trading unit in the unit of Crypto, Contracts or USDⓈ for the USDⓈ-margined and Crypto-margined Ensure the preferred amount is correct Note: We currently don’t support the USDⓈ trading unit for USDⓈ-margined futures contracts on TradingView in single-currency margin mode to improve the overall user experience, . Instead, choose contracts or crypto as your trading unit.Published on 29 July 2025Updated on 20 Jan 202662How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Profile and Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on 15 Jan 2026Updated on 13 Mar 202611How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on 16 Aug 2023Updated on 29 Jan 20264,241What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days. This restriction applies...Published on 17 Mar 2023Updated on 13 Mar 20262,466How do I use Merchant Coupon Code?
Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon.Published on 19 May 2025Updated on 16 Mar 202619What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025131How do I migrate my email address or phone number to another account? (web)
Account migration can't be completed if the account being closed is linked to both a phone number and email address.Published on 22 Aug 2023Updated on 4 Mar 2026384How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on 17 Jan 2025Updated on 15 Oct 20253OKX Learn to Earn with OKX and NOT event rules
Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta You can learn about the Notcoin ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 14 May 2024, 00:00 UTC - 31 May 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz.Published on 14 May 2024Updated on 28 Aug 20251,783OKX API FAQ
Only read-only APIKeys bound to an IP or specific permissions will not expire.Can orders be placed in currency units when placing orders through the interface? No; for contract orders, the interface defaults to orders in number of contracts. If you need to calculate the conversion between the number of contracts and coins, you can refer to the number of contracts-to-coin conversion interface here.How to obtain the fluctuation rate of the interface?Published on 20 Sept 2024Updated on 3 Mar 2026128How do I add my emergency contact?
Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details. Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact.Published on 24 July 2025Updated on 12 Feb 2026244How can I do spot trading with the Jupyter Notebook?
How can I read my account balance? For more information on how to read your account balance, please read our dedicated guide.Published on 29 Sept 2023Updated on 10 Sept 2025543How do I start onboarding as an institutional user?
Once identity verification is completed, it can't be canceled or changed.Accounts that have already completed individual verification can’t be converted to corporate verification. If you need to complete corporate verification, we recommend creating a new account and applying for corporate verification separately.How many accounts can a company register?Published on 10 Oct 2024Updated on 2 Feb 202651