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How can I send/accept payments in IM on Pay?
friend will need to accept the payment before it expires — otherwise, it’ll be returned to you. 2.Published on Apr 28, 2025Updated on Feb 12, 202636How do I send crypto gifts in IM on Pay?
Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Nov 17, 202521DEX Referral FAQ
Formula: Your Actual Commission = Total Commission Rate - Discount Given to Friend Examples: Example 1: Your tier: Tier 1 (20% total commission) Discount given to your friend: 10% Friend's trading fee: 10 USDC Result: Your commission: 10 USDC × (20% - 10%) = 1 USDC Friend's savings: 10 USDC × 10% = 1 USDC saved Example 2 (important warning): Your tier: Tier 1 (20% total commission) Discount given to your friend: 20% Result: Your commission = 20% - 20% = 0% (no commission) Avoid setting discountsPublished on Dec 31, 2025Updated on Feb 11, 20262How do I use Merchant Coupon Code?
If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No.Published on May 19, 2025Updated on Mar 16, 202619Guide to ID and selfie photos for identity verification
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID.Published on Oct 13, 2023Updated on Jan 28, 202613,234OKX NFT Marketplace: Your Gateway to a Multi-Chain NFT Universe
Whether you like art, entertainment, or want to grow your digital collection, OKX has made it easy to explore the big world of NFTs without any trouble. So, dive in and start your NFT journey today!Published on Nov 23, 2023Updated on Sep 12, 202519Brazil Referral Program - Terms and Conditions
Encourage your friends to create an OKX account with your referral code, and you will be eligible to receive a personalized reward when your friends complete a set of simple tasks: Sign up via your unique referral link Complete identity verification Complete the required tasks as shown in the OKX app within the campaign cycle Note: each referrer can receive referral rewards from a maximum of 5 invitees per 14-day referral campaign cycle; once this limit is reached, no more rewards are available forPublished on Jan 24, 2024Updated on Nov 17, 2025240I haven't received the SMS code
If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again. Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary.Published on Aug 16, 2023Updated on Mar 3, 202632,334How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.Published on Aug 22, 2023Updated on Mar 3, 202667,664What's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on Jun 24, 2025Updated on Jan 15, 202651Pay passkey setup FAQ
Attempting signup on a different device; Passkeys must be created on the same device where your Apple ID or Google account is logged in.Still having trouble setting up your Pay passkey? If the passkey prompt still doesn’t appear after the steps above, you may share details below with our Support team via OK Assistant: Your device model iOS or Android version Screenshots of your Passkey/Autofill settings Our team can then help you complete the setup quickly.Published on Dec 18, 2025Updated on Jan 2, 2026Travel Rule FAQ
If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead. You can refer here to understand more about how to create/import your wallet.If you're making a deposit into OKX:1. If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do?Published on Jul 20, 2023Updated on Feb 5, 2026798How do I make a deposit? (app)
the Deposit network Deposit details will then automatically generate Select your OKX account in the Deposit to field to receive your transaction Select the OKX account that you want to receive the deposit You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to make the deposit Deposit details are generated and you can copy the address or scan the QR code You can select Share deposit details to share with your friendsPublished on Aug 22, 2023Updated on Jan 26, 2026147,738OKX ZERO Trading Fees event FAQs
Keen to invite your friends to enjoy this promotion? Check out our referral rewards here. Your referred friend will receive an instant rebate fee card when they sign up and join the Zero Trading Fees activity now.7. I've fulfilled the requirements but have yet to receive my rebate card If you have successfully enrolled in this promotion, there would have been a prompt to confirm successful participation at point of enrolment and the button will now display Joined.Published on Jul 6, 2023Updated on Feb 12, 202637How do I register an account on OKX?
You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.Published on May 23, 2024Updated on Mar 3, 202626,790