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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on Mar 27, 2024Updated on Sep 12, 2025309How to report BTC and cryptocurrencies on your income tax return?
The applicable rates are progressive, based on the profit obtained: Up to R$5 million: 15% From R$5 million to R$10 million: 17.5% From R$10 million to R$30 million: 20% Above R$30 million: 22.5% The tax payment must be made by the last business day of the following month after the transaction that generated the gain, using a Federal Revenue Collection Document (DARF) under revenue code 4600.Conversion of Values and Documentation For filing purposes, transaction values must be converted to BrazilianPublished on Feb 28, 2025Updated on Nov 17, 202597How do I deposit BRL with Pix transfer?
The minimum deposit amount for BRL Pix transfer is R$10. Any deposits below R$10 will be rejected and returned to your bank account.FAQ1. What happens if I deposit BRL from an account with a different CPF number or name? Your deposit will be rejected and returned back to the bank account.2. What happens if I deposit an amount of BRL that exceeds the maximum limit? Your deposit will be rejected due to exceeding the maximum allowed amount.3. What happens if I deposit BRL using TED or DOC?Published on Nov 20, 2023Updated on Dec 9, 202597How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on Dec 26, 20251,504What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202614How do I set up wallet release for my DEX trading wallet?
Run the tool again by double-clicking offBoarding_Mac_script.command. Open your browser and go to http://localhost:3000. Note: After this initial setup, you only need to repeat Step 4 to run the project again.ii) Windows users Double-click offBoarding_Windows_script.bat in the Wallet-Release-main folder. If Windows Defender SmartScreen shows a warning, select More info > Run anyway. If you see a permissions error, right-click the file and select Run as administrator.Published on Jan 29, 2026Updated on Jan 29, 2026What's Spot DCA (Martingale) bot and how to use it?
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on Nov 13, 2024Updated on Feb 9, 202629Pay passkey setup FAQ
If no passkey pop-up appears; On the iOS system, install and open the Passwords app plus enabling iCloud Keychain, while on the Android system, set Google as Autofill and update Google Play Services Restart phone Close and reopen OKX app If biometric setup is incomplete; Passkeys require Face ID/Touch ID (iOS) or fingerprint/face unlock (Android) plus a passcode/screen lock.Published on Dec 18, 2025Updated on Jan 2, 2026How do I withdraw BRL with Pix transfer?
The minimum withdrawal amount for BRL Pix transfers is R$10.How do I add a BRL withdrawal bank account?Published on Nov 27, 2023Updated on Dec 3, 2025189What's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on Aug 20, 2024Updated on Sep 12, 202594How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on Jul 3, 2025Updated on Jul 10, 202535How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on Oct 10, 2024Updated on Oct 8, 202560How do I connect my Keystone Hardware Wallet to OKX Wallet?
You can also search OKX on the App Store or Google Play. OKX Wallet browser extension You can download the extension from Google Chrome Webstore.Published on Nov 8, 2023Updated on Mar 2, 202612,669How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on Jan 12, 2023Updated on Mar 2, 20269,521