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How do I fix errors when submitting my institutional verification?
Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on Sep 5, 2023Updated on Feb 23, 2026FAQ11,506How can I do derivatives trading with the Jupyter Notebook?
and options), you need ctVal (contract value) and ctMult (contract multiplier) from the instrument parameters.Published on Sep 28, 2023Updated on Feb 12, 2026FAQ193How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on Sep 29, 2023Updated on Sep 10, 2025FAQ543How do I manually update my OKX Web3 extension wallet?
Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar. Open manage extension setting Enable Developer mode, and select Update to update the OKX wallet extension Toggle on the developer mode to enable the manual update Once the update is completed, you can disable the developer mode and continue to use the OKX wallet extension Find out more OKX wallet-related FAQs here.Published on Apr 20, 2024Updated on Mar 2, 2026FAQ1,379OKX x McLaren: Digital Collectibles FAQs
A full guide to selling your NFT on our NFT marketplace can be found here.What happens if I miss the digital collectible drop? The Race Rewind program will release digital collectibles each race weekend between 10am GMT Friday - 10am GMT Monday. If you do not claim one during this period, you can purchase your missing collectible on the OKX marketplace.Published on Jun 5, 2024Updated on Sep 8, 2025FAQ6How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ51What are the most commonly used DApps?
UniSat: Chrome plugin wallet for BTC ecosystem, supporting storage and trading of BRC-20 tokens. Avascriptions: an ASC-20 protocol-based inscription platform with a user-friendly deployment and trading environment. Etch Market: a leading Ethscriptions platform that offers trading of tokens, NFTs, and domain names.What's NFT Trading Market? NFTs, or non-fungible tokens, are unique cryptographic tokens created on the blockchain.Published on Nov 15, 2022Updated on Feb 12, 2026FAQ462How to solve the problem of encountering errors when logging in to wallet
This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans. Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources.Published on Jul 15, 2024Updated on Nov 17, 2025AnnouncementsPYTH delisting from Onchain Earn
We would like to inform you that at 3:00 am UTC on March 16, 2026, we will be delisting the following crypto from Onchain Earn. New subscriptions for the related product have been suspended. Protocol/network Estimated redemption period PYTH (Pyth Network) About 15 days After delisting, your funds will be automatically redeemed and returned to your funding account according to the onchain redemption period for the protocol as stated above.Published on Feb 27, 2026Updated on Feb 27, 2026AnnouncementsDelisting ApeCoin from On-chain Earn
OKX will delist ApeCoin from On-chain Earn on November 18, 2024, at 03:00 (UTC). The current product details are as follows: Product / Crypto Term ApeCoin Flexible ApeCoin rewards distribution will cease on November 18, 2024. After the product is taken offline, your principal will be automatically transferred to your funding account before November 19, 2024, 06:00 (UTC). No action is required on your part. Thank you for your continued support as we work to provide better products for our users.Published on Nov 16, 2024Updated on Apr 1, 2025AnnouncementsSushiswap will be delisted from onchain earn
Sushiswap will be delisted from onchain earn on April 29, 2024, 03:00 UTC. You won't be able to subscribe to new Sushiswap products, and your existing orders will be Redeemed 5 working days. OKX April 29, 2024Published on Apr 29, 2024Updated on Nov 17, 2025AnnouncementsEVM Inscription Tool FAQ
Bulk-text mode: if you would like to inscribe different inscriptions.Published on Dec 15, 2023Updated on Dec 18, 2025FAQ23Community Feedback Program Terms & Conditions
Incorrect Translation: Translations that are open to misunderstanding and do not accurately reflect the meaning of the English text. Incorrect Terminology: Misunderstandings or confusion resulting from the use of incorrect terminology. Layout/Format Issues: Issues related to the layout or format of the content, such as overlapping texts or partially visible texts. Other Language-Related Issues: Non-fluent translations, awkward phrases, or unnatural texts.Published on Jul 9, 2024Updated on Nov 17, 2025FAQ1How do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on Sep 5, 2023Updated on Feb 12, 2026FAQ846