All
FAQ
Announcements
Product documents
What's OKX Web3 Gaming?
Mandatory NFT Royalties: Exclusively trade on our platform and enforce NFT transaction royalties for game projects.How do I list or modify my games page on OKX Web3 Gaming? You can simply fill out our gaming listing request form according to your needs. Once you submit, we'll list your gaming project within 7 business days after review. We'll send you the gaming project link to your email that you've filled in the gaming listing request form.Published on Jun 18, 2024Updated on Jan 27, 2026FAQ276OKX will list Yield Guild Games' native asset, YGG, for spot trading
Asset name: Yield Guild Games Ticker: YGG Total supply: 1,000,000,000 Ticksize: 0.00001 Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital. You should ensure that you fully understand the risks involved and take into consideration your level of experience, investment objectives, and seek independent financial advice if necessary.Published on Jul 28, 2021Updated on Nov 17, 2025AnnouncementsHow long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026FAQ394OKX take profit and stop loss optimisation
Optimisation #1: Modify take profit / stop loss orders anytime, anywhere Modify any TP/SL parameters: You can now modify your existing take profit and stop loss orders in real-time. You can adjust the price levels, quantities, and other key parameters to adapt to changing market conditions, ensuring their strategies remain aligned with market movements.Published on Jun 19, 2023Updated on Nov 17, 2025AnnouncementsWhy is my OKX app not working?
If your OKX app isn’t loading, keeps crashing, or won’t open, the issue can often be fixed with a few simple troubleshooting steps. This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Mar 16, 2026FAQWhy is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026FAQ196How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Nov 17, 2025FAQ6,877What can I do if my device is running in an unsafe environment?
Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing.Published on Jan 19, 2023Updated on Feb 12, 2026FAQ297How do I protect my account from Trojan horse takeovers?
If your device is infected by a Trojan horse, you may notice: Slower performance, system crashes, or unexpected popups. Unknown apps or programs installed. High network activity even when idle. Antivirus protection is disabled without your action. Random restarts or other suspicious activity.If your account is being taken over, signs include: Logins from unknown devices or locations. Being locked out of your own account. Changes to your recovery email or phone number.Published on May 30, 2025Updated on Feb 5, 2026FAQ10How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ4How to solve the problem of encountering errors when logging in to wallet
Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.Published on Jul 15, 2024Updated on Nov 17, 2025AnnouncementsWhat are the most commonly used DApps?
NFT Market: a new era of digital item ownership The NFT market provides a platform for buying and selling digital items such as artworks, Game Props, and collectibles, representing the ownership of specific digital items. GameFi (Blockchain games): the gaming revolution on blockchain Blockchain games (GameFi) allows users to enjoy diverse gaming experiences on the chain.Published on Nov 15, 2022Updated on Feb 12, 2026FAQ462OKX will list Kollect's native asset, KOL, for spot trading
Kollect is a hub for NFT collectibles and play-to-earn games using licensed IPs and brands like Power Rangers and more. Kollect has partnered with TOEI to bring more IPs to NFT gaming. The first game of Kollect is Munchie Kings which is a card combat game with a Play to Earn mechanism. Asset name: Kollect Ticker: KOL Total Supply: 1,000,000,000 To celebrate the listing of KOL on OKX, we’re giving away a total of 172 NFTs to participants who trade KOL on OKX.Published on Sep 28, 2021Updated on Nov 17, 2025AnnouncementsOKX to take Snowball, Snowball HODL, Seagull, Dip Sniper, and Peak Sniper offline
On December 27, 2024, OKX will be taking the following products offline: Snowball Snowball HODL Seagull Dip Sniper Peak Sniper At that time, new subscriptions will no longer be supported for these products. For Snowball, Snowball HODL, and Seagull users If you have orders with terms that last beyond December 27, 2024, they will remain in place until their term ends. You will still be able to view your order details under Earn on your Assets page.Published on Dec 17, 2024Updated on Nov 17, 2025AnnouncementsWhy is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,746