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How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,669What's a futures trading bot and how do you automate trades with it?
In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.Published on Dec 26, 2023Updated on Oct 29, 202535How do I explore new tokens?
Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading. View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours.Published on Aug 9, 2024Updated on Nov 17, 2025How do I discover new tokens?
It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on Sep 10, 202555How do I change the chart type?
Three chart types available; Original, TradingView and Depth and once selected, you're set to use the features While charting in the TradingView view, you can to use the features that are on original chart experience. On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on Sep 10, 202513Why hasn't my withdrawal arrived in the account?
In case your withdrawal request remains pending for more than an hour, you can contact our customer support team via OKX Help for assistance.Incorrect or missing tag The crypto that you want to withdraw might require you to fill in tags/notes (tag/memo/comment). You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page.Published on Aug 22, 2023Updated on Mar 4, 202620,509How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on Oct 10, 2024Updated on Oct 8, 202560How do I buy crypto and earn rewards?
What happens if I miss a day or if I don't complete my buy orders by the end of the campaign? If you miss a day, don't worry, you won't lose your progress entirely. Once you earn your first €5 reward in BTC, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward. If there aren't enough days left before March 15, 2025, but you have completed your first qualifying buy order by March 11, 2026, you'll receive €5 in BTC.Published on Feb 19, 2026Updated on Mar 18, 20263OKX x McLaren: Digital Collectibles FAQs
A full guide to selling your NFT on our NFT marketplace can be found here.What happens if I miss the digital collectible drop? The Race Rewind program will release digital collectibles each race weekend between 10am GMT Friday - 10am GMT Monday. If you do not claim one during this period, you can purchase your missing collectible on the OKX marketplace.Published on Jun 5, 2024Updated on Sep 8, 20256Buy crypto with rewards terms and conditions
Breaking the Streak: If you miss a day after completing your first buy, your progress will not reset to zero. Reset Mechanics: Because your Base Reward (€5 BTC) is secured on Day 1, a missed day resets your progress to Day 2. You would then need 4 more successful daily buys to reach the 5-day milestone.5. Edge Cases and Participation Risks Late Enrollment Risk: March 11, 2026 is the final day to enroll.Published on Feb 19, 2026Updated on Mar 16, 2026Why hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on Sep 1, 2023Updated on Mar 3, 202613,705What should I do if I deposit to the wrong address?
Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.Published on Oct 15, 2024Updated on Feb 12, 2026231Why should I choose OKX affiliate program?
Learn more about it here.What am I missing out? We offer a wide range of crypto trading products, including spot trading, futures trading, options trading, and more. They also offer margin trading with up to 100x leverage, making it an attractive option for experienced traders. Our affiliate program offers a tiered commission structure, which means that the more referrals you bring in, the higher your commission rate will be.Published on Apr 19, 2024Updated on Sep 6, 202518How do I automate grid trading strategies on spot grid crypto trading bot?
The tool can tirelessly monitor multiple markets, process vast amounts of data, and execute trades instantaneously, making sure you never miss a potential growth opportunity.How do spot grid trading bots work? Spot grid mode splits your starting capital between the two assets of your chosen trading pair. It then creates a grid of price points between the upper and lower bounds, and divides your starting funds equally between the number of grids used.Published on Feb 29, 2024Updated on Jan 30, 20261,770Passkey FAQ
To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification? This message usually means you're using a device that doesn't have a passkey saved. For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey.Published on Mar 19, 2025Updated on Mar 4, 2026116