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How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,688Why can't I join or claim rewards from a campaign?
You must claim your reward before the campaign period ends. Once claimed, it'll be credited to your account. Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards?Published on Jun 10, 2025Updated on Mar 19, 202614,240Trade Like A Pro hype rules
Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment. Please note that the value of the reward may fluctuate and may not be equal in value at the time the reward has been distributed to the particpant based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment.Published on Sep 25, 2023Updated on Aug 28, 202513How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on Feb 11, 2026Updated on Mar 4, 20266How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Mar 3, 202612,055How can I switch the site to my preferred language?
This will display all the languages that are currently supported, allowing you to select the one that best suits your needs. Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us.Published on Sep 25, 2024Updated on Feb 25, 20266,881How can I do spot trading with the Jupyter Notebook?
How can I go further with the OKX API with a Jupyter Notebook? For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.Published on Sep 29, 2023Updated on Sep 10, 2025546How can I do derivatives trading with the Jupyter Notebook?
How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?Published on Sep 28, 2023Updated on Feb 12, 2026195Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634What can I do if my device is running in an unsafe environment?
Trojan horse viruses are likely to be present in browsers and input method applications.What should I do if my account is automatically logged out on the PC (requires device time calibration)? For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings.Published on Jan 19, 2023Updated on Feb 12, 2026298Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on Oct 24, 202553What's a dusting attack?
It's more like setting the stage for an attack — the first step in setting up a greater crypto scam.How do scammers know my wallet address? Most blockchain transaction data is publicly available. Anyone can view transaction records and wallet addresses through a blockchain explorer. While attackers can see wallet addresses, but they can't directly identify the owner behind them.How do I spot a dusting attack?Published on Oct 4, 2024Updated on Mar 3, 202613EVM Inscription Tool FAQ
Bulk-text mode: if you would like to inscribe different inscriptions.Published on Dec 15, 2023Updated on Dec 18, 202523How do I buy crypto with Apple Pay?
Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay? Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted.Published on Jul 2, 2025Updated on Mar 2, 20265How do I manually set up spot grid trading bots?
How can I set the trading bot? Our crypto trading bot allows you to manually determine the grid parameters. This approach can offer greater user control. Learn how to set it below: Enter the upper and lower price bounds for your desired trading range. Then, enter the number of grids you'd like to fill the range. This will determine the size of the buy and sell orders the bot creates.Published on Jun 6, 2024Updated on Nov 17, 2025204