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Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on Jan 25, 2024Updated on Feb 11, 20263,684Why is my deposit/withdrawal suspended?
Crypto issued through an event (Deposit/withdrawal not available) The rewarded cryptocurrency which is issued through an event is currently untradable on our platform. If I encounter this situation, what should I do? Please check here to withdraw your untradable assets.Project's node connection difficulty (Deposit/withdrawal suspension) Due to maintenance of the nodes in the project's network, deposits and withdrawals have been suspended.Published on Aug 31, 2023Updated on Jan 26, 2026978How do I make a withdrawal? (web)
There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange.Published on Aug 20, 2024Updated on Nov 17, 20258Why hasn't my withdrawal arrived in the account?
The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > Sent You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred.Published on Aug 22, 2023Updated on Mar 4, 202620,589How do I make a crypto withdrawal? (app)
Open withdrawal pageOn-chain withdrawal Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field, then select your preferred Network Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amount Note: the withdrawal amountPublished on Aug 31, 2024Updated on Mar 18, 202659Why is my withdrawal taking longer than usual?
However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Feb 12, 2026199Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,559How do I withdraw USD with an international wire transfer?
On the web Log in to your account here, go to Assets, and select Withdraw Select Cash and USD balance to start a withdrawal Select Cash and USD to start a withdrawal Select International wire transfer then select Next Enter the amount you'd like to withdraw and select Preview withdrawal Enter your authentication or SMS code and select Withdraw to request a withdrawalOn the app Open your OKX app, select Transfer > Withdraw Opening cash withdrawal page Select USD and international wire transfer, thenPublished on Dec 31, 2024Updated on Dec 26, 20259What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on Oct 17, 2024Updated on Feb 2, 2026245How do I withdraw EUR with SEPA bank transfer?
app, select Transfer Opening withdrawal page Select Withdraw from the pop-up menu Select Withdraw Select SEPA as your withdrawal method and Next to enter the amount that you would like to withdraw Select Withdraw after you reconfirm the information on withdrawal preview Enter your authorization code or SMS code and Confirm making cash withdrawal Note: You are required to verify the ownership of the receiving account when you make cash withdrawal for the first time.Published on Nov 16, 2023Updated on Dec 25, 2025247What should I do if the other platform didn't receive my withdrawal?
If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?Published on Oct 18, 2024Updated on Mar 3, 2026669Why is my accessible balance lower than my funds unavailable for withdrawal?
The user is now able to withdraw 20 ETH. USD value (Crypto asset) Accessible balance 20,000 (~20 ETH) Unavailable for withdrawal 0 (Protected value) 0 (Locked value) 0 Available for withdrawal 20,000 (~20 ETH)Published on May 13, 2024Updated on Sep 8, 2025340How do I select the correct network for my crypto withdrawals and deposits?
It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit. Example: select deposit network for USDG On the OKX app homepage select Deposit crypto > select the crypto you'd like to deposit.Published on Aug 22, 2023Updated on Mar 27, 202621,342What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on Oct 13, 2025Updated on Jan 27, 202613Where do I find limits, fees and processing time details for cash withdrawal?
On the app Select Transfer on the home page Select the Transfer option Select Withdraw Select Withdraw from the pop-up menuOn the web Go to Assets and select Withdraw Select Cash Select Assets and Withdraw from the menu before selecting Cash on the Withdrawal page Click Select on the withdrawal method Set your preferred currency before selecting your preferred withdrawal accountHow do I access supported currencies and cash withdrawal methods?Published on May 23, 2025Updated on Mar 4, 202634