All
FAQ
Announcements
Product documents
How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on 10 Nov 2023Updated on 12 Sept 202556How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 3 Mar 20263,670How do I explore new tokens?
Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading. View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours.Published on 9 Aug 2024Updated on 17 Nov 2025How do I fund my OKX Wallet for McLaren Race Rewind?
Learn more on how you can fund your wallet to buy on the secondary market if you have missed the claim.Getting StartedBuy crypto Risk Warning for United Kingdom users: Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more. Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here.Published on 4 Oct 2024Updated on 12 Sept 202533How do I discover new tokens?
It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 10 Sept 202555Why hasn’t my deposit arrived yet?
Missing memos: certain cryptocurrency networks require a memo in addition to the receiving address.Delayed blockchain confirmation If your crypto deposit hasn’t arrived in your OKX Wallet or exchange account yet, you can first check the corresponding blockchain via a blockchain explorer (such as on OKLink) to see if your transaction is pending. To do this, search for your transaction ID or sending/receiving address.Published on 27 Mar 2024Updated on 12 Sept 2025308How do I change the chart type?
Three chart types available; Original, TradingView and Depth and once selected, you're set to use the features While charting in the TradingView view, you can to use the features that are on original chart experience. On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on 5 Nov 2024Updated on 10 Sept 202513What's OKX Drops?
For allowlist giveaways and NFT mints, you will need to complete tasks to be qualified for participation. As the supply of NFTs is limited, place your order as soon as it becomes available for purchase to avoid missing out.How do I participate in an ongoing OKX Drops event? Connect your wallet and follow the steps below to get started.Published on 30 Aug 2023Updated on 11 Mar 202675Why hasn't my withdrawal arrived in the account?
In case your withdrawal request remains pending for more than an hour, you can contact our customer support team via OKX Help for assistance.Incorrect or missing tag The crypto that you want to withdraw might require you to fill in tags/notes (tag/memo/comment). You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page.Published on 22 Aug 2023Updated on 4 Mar 202620,509Why did my identity verification fail?
You submitted proof of address document is not acceptable. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 23 Feb 202611,506How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on 10 Oct 2024Updated on 8 Oct 202560OKX x McLaren: Digital Collectibles FAQs
A full guide to selling your NFT on our NFT marketplace can be found here.What happens if I miss the digital collectible drop? The Race Rewind program will release digital collectibles each race weekend between 10am GMT Friday - 10am GMT Monday. If you do not claim one during this period, you can purchase your missing collectible on the OKX marketplace.Published on 5 Jun 2024Updated on 8 Sept 20256Why hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on 1 Sept 2023Updated on 3 Mar 202613,705What should I do if I deposit to the wrong address?
Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.Published on 15 Oct 2024Updated on 12 Feb 2026231Why should I choose OKX affiliate program?
Learn more about it here.What am I missing out? We offer a wide range of crypto trading products, including spot trading, futures trading, options trading, and more. They also offer margin trading with up to 100x leverage, making it an attractive option for experienced traders. Our affiliate program offers a tiered commission structure, which means that the more referrals you bring in, the higher your commission rate will be.Published on 19 Apr 2024Updated on 6 Sept 202518