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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131Quote sorting
We understand and appreciate that this method may not result in the most optimal quote being sorted first for all Takers, and therefore encourage our users to evaluate all quotes on complicated RFQs such as these in order to determine for their own situation what the best quote is. Only the top three quotes, bid and ask, will be visible on the website. To see additional quotes, please use the API to see all Makers' quotes.Published on 30 Jun 2022Updated on 10 Sept 202511How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on 5 Nov 2024Updated on 10 Sept 202513What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on 18 Oct 2024Updated on 3 Mar 2026671How do I set a price alert?
Tap the three dots in the upper right corner 3. Go to Settings > Preferences > Trade notifications 4. Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on 30 Apr 2024Updated on 2 Apr 2026260How do I trade with OKX on TradingView?
Note: spot and derivatives symbols have different order panel UI in TradingView, thus we have 2 accounts (spot and derivatives account) in TradingView. However, the trading account assets are shared by both spot and derivatives trading as you are in unified account.Published on 29 Jul 2025Updated on 2 Apr 202666OKX x McLaren: Digital Collectibles FAQs
Noncustodial means that we nor any other network participants have control over your wallet or the assets stored in it. As the owner of your Web3 Wallet, you take full custody of the crypto assets held within the wallet. All assets in the wallet are stored on-chain and the owner can access it at any time. For more information on opening an OKX wallet, click here.When do I have to redeem my digital collectible utility? Utilities must be redeemed within three weeks of the minting window closing.Published on 5 Jun 2024Updated on 8 Sept 20256What is OKX keyless wallet?
Yes, we have open-sourced the algorithm for the OKX keyless wallet, so the calculation and storage of private key shares are publicly transparent and clear. For more details, you're welcome to visit GitHub - okx/threshold-lib: Threshold Signature Scheme, 2-of-n, for ECDSA and Ed25519.Published on 1 Aug 2023Updated on 27 Jan 2026211What should I do if the T+N security protection is triggered and I can't trade?
We recommend waiting patiently until the unlocking time. If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.Published on 17 Mar 2023Updated on 23 Mar 20262,605What's the P2P Merchant Program?
If you've applied to downgrade, we will get back to you within 7 business days.Published on 5 Sept 2023Updated on 25 Feb 2026592United Kingdom (UK) financial promotions FAQ
We also have our OKX Learn pages to provide further educational material.How does the self-categorisation process work under the UK FCA rules? There are two categories to choose from based on your current circumstances. Assuming you fall into one of the three and pass the assessment questionnaire, you can trade on our platform. Restricted Investor: This applies to the majority of our UK users.Published on 28 Dec 2023Updated on 9 Feb 202669How do I submit my proof of address (POA)?
To help ensure the security of your account, we may sometimes require you to provide a valid Proof of Address. An acceptable document must meet the following criteria: it must display your legal name and your current full residential address, and it must have been issued within the past three months to ensure the information is up to date. Providing a Proof of Address is a standard account security procedure. Thank you for your understanding and cooperation.What are the supported POA?Published on 5 Sept 2023Updated on 12 Feb 2026852Why did my identity verification fail?
In addition to identity documents, proof of address must be issued within the last three months. Documents older than three months will be rejected. Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files.Published on 5 Sept 2023Updated on 2 Apr 202611,521Supercharge your supercharts Terms & Conditions
Terms and Conditions: These terms and conditions ("Terms") govern a user's participation in the "Supercharge Your Supercharts - Plus" campaign ("Campaign"), offered by OKX ("we", "our", "us").Published on 1 Oct 2025Updated on 6 Nov 202531How do I secure my MPC wallet?
An MPC wallet is a type of cryptocurrency wallet that uses three secret codes called private key shares to secure your assets.Published on 22 Aug 2023Updated on 17 Nov 2025417