FAQ

Account management and security

How do I change my email?
Published on 6 Sept 2023Updated on 9 Feb 20264,019
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 12 Mar 202613,638
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 12 Feb 202615,864
What is sub-account?
Published on 22 Aug 2023Updated on 4 Mar 20261,814
How do I close my account? (web)
Published on 22 Aug 2023Updated on 11 Feb 2026453
How do I close my account? (app)
Published on 22 Aug 2023Updated on 11 Feb 2026885
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 28 Jan 2026398
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 4 Mar 2026355
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 27 Jan 2026458
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 4 Mar 2026384
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026586
How do I change my login password?
Published on 22 Aug 2023Updated on 4 Mar 202619,513
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20257,111
I haven't received the SMS code
Published on 16 Aug 2023Updated on 3 Mar 202632,233
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 3 Mar 202612,684

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