Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.

If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms. This is mainly due to the following: Operational costs: To ensure stable and reliable service, the fee includes a small portion to cover essential platform maintenance and operations.

How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirements

OKX Team June 2, 2023

At the time of the snapshot, all the LUNA and UST tokens that are being withdrawn or not deposited successfully will not be included. 2. At the time of the snapshot, accounts that hold LUNA and UST tokens valued under 1 USD will not be included in the airdrop. For more: OKX's detailed rules for LUNA airdrop Terra - Luna airdrop distribution OKX December. 23, 2022 (UTC)

How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info section

Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...

ERNdeposits open at 6:00 am UTC on August 23. 2. Spot trading for ERN/USDT opens at 10:00 am UTC on August 23. 3. ERNwithdrawals open at 10:00 am UTC on August 25. Ethernity Chain is a blockchain-based platform that allows users to take advantage of the increasing popularity of NFTs. The developers position it as a DeFi crossover project with authenticated NFTs. In the Ethernity Chain ecosystem, all NFTs can be bought and sold on-chain.

You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address. Note: deposit tag/memo are typically 7–8 digits long. Please refer to the tag/memo number displayed on the deposit page and enter it exactly as shown. For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?

Suspension of crypto deposit We will suspend the deposit of the affected token starting from 10:00 am (UTC+8) on 2 Sep 2025. Please refrain from depositing the affected token from 2 Sep 2025. Deposits of the affected token made on or after this date may not be automatically credited. If you still hold the affected token after 2 Sep 2025, you will find it under Portfolio (app) or My Assets (website) > Untradable assets. You can continue to withdraw the token thereafter.

To qualify for rewards in OKX Cryptopedia Season 8 ZetaChain Wave 2, users need engage in the 10 DApps listed on Cryptopedia. By completing the tasks of each DApp, you stand a chance of winning the rewards of that DApp. For example, if you engage and complete the tasks in the Izumi Finance DApp, you will have the chance to win the rewards listed by Izumi Finance.

We're excited to announce an upcoming P2P activity with over 2 billion PEPE to be won!

I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?