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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on 6 Nov 2024Updated on 4 Mar 202674How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560How do I manually set up futures grid trading bot?
To enter your own futures grid parameters, simply select Long, Short or Neutral. The description of the parameters are as below: Long: this strategy involves buying futures contracts with the expectation that the price of the underlying asset will increase. Traders using a long grid strategy profit from rising prices. Short: this strategy involves selling futures contracts with the expectation...Published on 6 Jun 2024Updated on 31 Mar 202699How do I manually set up spot grid trading bots?
When you've determined the grid bots parameters, select Create Determine the details that you prefer manually On the next screen, you have the option to add a price at which to take profit from your trade or stop loss.Published on 6 Jun 2024Updated on 17 Nov 2025204How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202652How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026851OKX ZERO Trading Fees event FAQs
When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day.5. When will I get my rebate card for the OKX ZERO Trading Fees event? Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event.Published on 6 Jul 2023Updated on 12 Feb 202638How do I link an authenticator app?
Download Authenticator App through App Store or Google Play Store If you're using an Apple Device, search and download the Authenticator app through the App Store.For Android devices, you can download the app from Google Play (your device must be able to access Google services).Published on 29 Aug 2023Updated on 25 Mar 202615,997How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 16 Mar 202613,718Spot copy trading: copy trader FAQ
Download OKX App: Visit here X: Visit here Telegram: Visit here Discord: Visit here YouTube: Visit here Other channels: Visit herePublished on 18 Oct 2023Updated on 9 Feb 2026123How do I share order parameters?
Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers. This enables a clear and structured discussion of your trading approach. By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort.Published on 7 May 2025Updated on 10 Sept 20254How do I protect my account from Trojan horse takeovers?
Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.Published on 30 May 2025Updated on 5 Feb 202611Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on 10 May 2023Updated on 8 Sept 2025179How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
The ETH/BTC Bot's grid trading strategy offers a multitude of advantages, making it a compelling choice for cryptocurrency enthusiasts: Direct coin investment For those already holding coins, the bot facilitates an increase in the quantity of the same coin over time. Flexible for long-term bulls It accommodates individuals with a bullish outlook on either BTC or ETH in the long run, providing flexibility in investment strategies.Published on 6 Mar 2024Updated on 10 Sept 202527Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on 22 Aug 2023Updated on 29 Mar 202620,611