Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

Where can I find the minimum deposit amount required for non-BTC?

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.

Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection? If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days. For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.

Other messaging services (such as WhatsApp, Telegram, or third-party apps) are not supported for receiving SMS verification codes.How can I troubleshoot when I don't receive the SMS code? If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again. Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message.

Where can I view my buying history? Use the same method as above to access your Buy crypto page Find Order history to view your buying orders Select order history on buy crypto pageFrequently Asked Questions 1. Why am I only able to select certain payment methods? There are two reasons why: a. The amount you have entered is lower than the buying limits of certain payment methods b.

Why do I need to verify my account before completing a Sell transaction? Verifying your identity helps us to keep your account secure, and increase your buying limits.

Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...

For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?