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Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ30How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on Jan 23, 2025Updated on Dec 31, 2025FAQ50Martingale Strategy Order Failure Reasons
If the min( 5 USDT , originally planned order size ) ≥ the minimum order size, the retry succeeds and the strategy continues uninterrupted.Price Limit Violation Due to market fluctuations, order book depth, or other objective factors, the order may trigger the price limit control during volatile market conditions. In this case, the system will retry the order using the latest price limit to ensure the strategy continues.Published on Jun 16, 2025Updated on Dec 1, 2025Product documentationWhat's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ55Introduction of rules on OKX Connect
A: Currently, only API channel support placing multiple strategy orders, including: TP / SL order under one-way mode, TP / SL order under hedge mode, plan order, iceberg order, TWAP order, etc.Published on Feb 9, 2026Updated on Mar 2, 2026Product documentationWhat attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ36How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 2025FAQ78How do I deposit USD or USDG with Bank transfer (ACH)?
ACH deposits typically take three to five business days to complete.6. Why is my ACH transaction still under "processing" status? Our banking partner submits ACH payments once per business day. If your transaction shows as 'Processing,' rest assured that it'll automatically update to 'Complete' once the bank finalizes the batch. ACH deposits typically take three to five business days to fully clear after submission.7.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2How do I find the token unlocks feature?
Keep yourself up-to-date with the list of unlock events for ease of trading Learn about the unlock schedule at the Token unlocks page Investment planning: explore token allocations, helps long-term investors track vested tokens and plan their asset management accordingly. Monitor the allocation of the token Get the vesting info to set your token unlockPublished on Mar 4, 2025Updated on Sep 10, 2025FAQ14OKX to list Horizen (ZEN) for spot trading
It enables businesses and developers to create their own public or private blockchains and decentralized applications on its distributed network.Published on Nov 17, 2025Updated on Nov 18, 2025AnnouncementsHow do I withdraw USD with Bank transfer (ACH)?
After the funds leave OKX, it generally takes up to 3 business days to arrive at the receiving bank. Actual timing varies depending on your bank's processing time.7. How do I check my remaining limits for the ACH bank transfer? You can select the available balance to check your remaining limits. App: Select the available balance to check your remaining limitsPublished on Feb 4, 2025Updated on Feb 18, 2026FAQ11What onboarding information is required for a family office?
address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ68Introducing USD deposits and withdrawals
Fees and processing times Payment method Currency Channel Deposit Fees Withdrawal Fees Processing Time Local bank Transfer USD Domestic wire transfer N/A $30 Up to 3 business days, depending on your sending/receiving bank Bank transfer (ACH) N/A N/A Deposits are instant. However, they may be on hold for a brief period of time before they can be withdrawn Withdrawals may take up 3 business days* Note: Business day refers to the local business day of the currency country.Published on Feb 14, 2025Updated on Mar 3, 2026FAQ13OKX to delist ICE spot trading pairs
We will continue to monitor all listed trading pairs and implement the delisting/hiding mechanism as necessary. For any inquiries regarding this delisting update, please feel free to contact us via the support center or connect with us on any platform of your choice. Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Dec 11, 2025Updated on Feb 11, 2026Announcements