Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your state ID, passport and driver's license.

If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon. A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No.

Each eligible participant can create and share up to five (5) crypto gifts valued at $50 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period. Gifts are locked for 30 days upon receipt before they become available for withdrawal. All unclaimed gifts will expire on December 7, 2025 at 23:59 PT.

You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.

Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?

You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.

Each eligible participant can create and share up to five (5) crypto gifts valued at $20 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Only new OKX users are eligible to claim a crypto gift. Gift recipients must register and complete KYC within 48 hours of receiving the crypto gift invitation. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period.

If you're having trouble doing so, we recommend you import your private wallet to OKX wallet and conduct the signing with OKX wallet instead. You can refer here to understand more about how to create/import your wallet.If you're making a deposit into OKX:1. If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do?

You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.

We’re unable to provide information about another user’s account, even if the request comes from a friend or family member. If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website.

Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems. Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites.

Each eligible participant can create and share up to five (5) crypto gifts valued at $50 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period. Gifts are locked for 30 days upon receipt before they become available for withdrawal. All unclaimed gifts will expire on December 7, 2025 at 23:59 PT.