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US Referral Bonus Terms and Conditions
Please note that the value of the reward may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Customers must complete advanced identity verification to participate.Published on May 16, 2025Updated on Nov 17, 20252Buy/sell/convert spread disclosure
Market volatility and any price movement between the time you receive the quote and the time you initiate the trade may affect the final spread. In certain cases, such as during extreme market conditions, your order may fail, and you will need to submit a new one.Published on Apr 15, 2025Updated on Mar 27, 20262OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on Apr 27, 2018Updated on Apr 2, 20267,469US Crypto gift FAQ
OKX may modify or terminate the promotion at any time, at its sole discretion, with or without notice.Published on Nov 24, 2025Updated on Dec 2, 20253Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on Mar 3, 2026970Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted?Published on Feb 27, 2026Updated on Mar 16, 202674US Christmas Crypto Gift Campaign
Please note that the value of the reward (crypto gift) may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw due to market conditions. Prices of crypto/digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Customers must pass or have previously passed OKX’s advanced identity verification.Published on Dec 24, 2025Updated on Dec 24, 2025Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on Oct 14, 2025Updated on Jan 15, 20265US New User Promotion Terms and Conditions
Please note that the value of the reward may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Customers must complete advanced identity verification to participate.Published on May 16, 2025Updated on Nov 17, 20254What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on Mar 16, 2026Updated on Mar 31, 2026Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,825US Holiday Campaign - Terms and Conditions
Please note that the value of the applicable reward may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of crypto/digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Nov 6, 2025Updated on Dec 2, 2025Las Vegas GP 2025 Poker Chip Campaign Terms and Conditions
Please note that the value of the reward may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of crypto/digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Nov 18, 2025Updated on Nov 19, 2025Spin the wheel terms and conditions
Please note that the value of the reward may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Customers must complete advanced identity verification to participate.Published on Feb 5, 2026Updated on Feb 5, 2026Why can't I join or claim rewards from a campaign?
If an account (including the inviter or the invited user) triggers risk control mechanisms, the corresponding campaign rewards may be revoked.Published on Jun 10, 2025Updated on Mar 19, 202614,247