Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction. Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below.

In case your withdrawal request remains pending for more than an hour, you can contact our customer support team via OKX Help for assistance.Incorrect or missing tag The crypto that you want to withdraw might require you to fill in tags/notes (tag/memo/comment). You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page.

Check withdrawal statusStep 1: Obtain your blockchain transaction hash (TxID) Log in to your account and go to Assets > History > Assets > Locate the relevant withdrawal record and copy the transaction hash (TxID). Note: If the TxID is not available, it means the withdrawal request may not have been processed by OKX yet. Please wait patiently.Step 2: Open the blockchain explorer Based on the withdrawal network you selected, open the corresponding blockchain explorer.

Tag (tag/memo) is an unique digital string used to identify deposit address. It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address.

Here's where you can find the address and tag/memo when depositing.On the app Open your OKX app, select Assets > Deposit > Deposit crypto Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.

Withdrawal transaction (TxID): You can search the transaction hash on OKLink to view on-chain details. Learn more: How do I check the withdrawal status on the blockchain? Deposit address: Refer to How do I find my deposit address and tag/memo/comment? Withdraw to the wrong address: You'll need to contact the owner of the destination address or the receiving platform for assistance.What types of on-chain withdrawal addresses are supported?

Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on the

Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details option Copy the transaction hash Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit: Select Submit to check the transaction status If your funds are stuck, you'll be prompted to connect your wallet.

Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.

In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.

User verification of inclusion proof: the user checks their balance, ID, calculates the hash value of the data corresponding to their index, and verifies the hash value on the leaf node of the Merkle tree using the provided Merkle path.2. How do I perform self-verification of Proof of Reserves (PoR)?

Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.

Some crypto (for example, XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Select here to learn more about how to deposit crypto with a tag/memo.

If you see an “Invalid address” prompt when adding a withdrawal address, possible reasons and solutions include: Tag not provided: Some tokens (such as XRP) require a tag. Please make sure the tag is filled in correctly. Some tokens require internal transfers: If you’re withdrawing a token with tag to another OKX user, please select Withdraw to OKX Users. Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address.

You’ll notice these ads tagged specifically to indicate this extra layer of security. It’s a clear signal to you about the higher security requirements of the trade.Why should I use Verification Ads? Increased trust: the verification tag acts as a beacon of trustworthiness, showing to the rest that you're serious about security. This often leads to more successful and repeat transactions.